Delivery  & Shipping conditions:

We make every effort to ship your order as quickly as possible. Orders placed before closing store hours can be shipped within Phnom Penh the same day. If you want to have your order delivered out side of Phnom Penh, your delivery time is depending on the logisitc company. We will confirm your address first via phone, telegram or email and inform you about the delivery time. If we can't reach you and confirm your address, we have to cancel the order within 3 days.

Delivery costs:

Delivery in Cambodia only. ​Within Phnom Penh 3 USD ​Outside Phnom Penh 5$

Refund policy:

First off, if you are reading this refund policy, it is likely that you purchased a product from us, and we owe you a big, Thank you! We appreciate your business, and we hope that the buying process on lamycambodia.com and our products meet your satisfaction.

We would also like to remind you that every Lamy product carries a 1-year warranty from the date of purchase, so you can rest easy knowing that we stand behind our products, our quality, and our manufacturing process.

We accept returns of most* products for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition.**

Please note: Items that are engraved or imprinted are not eligible for returns. These items are still covered under our standard two-year warranty program for repairs.

Refunds can only be credited to the original payment method.

We'll pay the return shipping costs within Cambodia, if the return is a result of our error (you received an incorrect or defective item).

If you need to return an item, please contact customer service (sales@lamycambodia.com) with your order number and details about the product you would like to return.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy

**New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage.